Customer Support
Customer support includes responding to inquiries, resolving issues, and providing assistance via phone, email, or chat. It also involves managing complaints, processing returns or exchanges and ensuring a positive experience to maintain customer satisfaction and loyalty.
Responding to Inquiries
Addressing customer questions and concerns via email, chat, or phone to provide timely and helpful assistance
Problem Resolution
Identifying issues, troubleshooting, and providing solutions to ensure customer satisfaction and build loyalty.
Feedback Collection
Gathering and documenting customer feedback to improve products, services, and overall customer experience.
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